An ultimate guide to getting Uber Support in Australia for 2023

After the drastic damage COVID-19 has caused since 2020, Uber has been a very helpful resource for drivers. Implementing special COVID-19 support guidelines, Uber has given its best to safeguard its drivers and passengers from the disease. For instance, they closed Uber greenlight hubs and we are unaware of the fact when it will be reopened.

Make sure you have the Uber app installed on your mobile to reach the support quickly if you are an Uber driver. All your questions regarding uber support guidelines will be answered here. So stick till the end of the article.

Here is your guide to getting Uber Support in Australia

One of the ways to stay in touch with Uber in case of any query or support is to download their Uber Driver mobile app especially if you’re an Uber Driver or want to be one. Download the app and sign up today. Given are the main 6 pointers to get into Uber:

1. Install the Uber mobile app for both android and iOS

As I mentioned, downloading and signing up in the mobile app are the foremost criteria to begin your journey with Uber. Though you are free to make an account on the Uber website, you will still have to install the app(for iOS & Android) for the further sign-up process.

Here is the sign-up process:

• Create a new account with your current city or the city you wish to drive in Australia.
• Select your choice either UberX or Uber Eats.
• Go through all the documents regarding GDPR consent. Tick mark the checkbox for agreeing to the terms and conditions. Allow access to your personal information to Uber.
• These documents are necessary for the background check during the sign-up process.

2. Upload all the documents

On the basis of all the preferences selected by you like city, owning or renting a car, type of work, etc upload all the documents on the app, your personal as well as of your car. You can read the guidelines of how to upload any document on it accurately if you face any issue in uploading. Uber provides the best support, so you can also contact them in case of uploading failure.

3. Undergo a criminal background check

There are different procedures to undergo this check-in in different cities. But it is important and to pass criminal background checks as conducted by National Crime Check(NCC).

Your work is to submit the request online. Then on the basis of your native state in Australia, your request will be processed within 12-14 days. After your results are prepared, a copy of them will be submitted automatically by NCC to Uber. So feel free, as you just have to pass this check and results will be uploaded by NCC in the Uber driver app.

4. Undergo the VEVO check: the right to work

VEVO is the Visa Entitlement Verification Online check conducted by the Australian Department of Home Affairs if you do not possess:

• Australian Birth Certificate
• Australian passport
• Australian Citizenship Certificate

It is mandatory to prove your right to work in Australia bypassing this VEVO check during the Uber sign-up process. For this check, you need at least your passport, ImmiCard details, and any one of the following:

• Visa Grant Number
• Transaction Reference Number(TRN)
• Visa Evidence Number

5. Enroll in a driver safety online education course

Getting into an online safety course in the app is as easy as getting Uber support in Australia. You will learn about legal rules and regulations to be followed as a rideshare driver to ensure that your every ride is safe and smooth. This course will be available for completion anytime after the sign-up process is completed.

6. Get your vehicles ready for inspection

The last step before your Uber account can be activated. If your Uber car fulfills all the city’s requirements, let's plan the inspection for your vehicle. Once every step is conducted properly and you have submitted all the documents, your Uber account will be activated within 72 hours.

For Uber-driver partners in Australia, here are some ways to reach their customer support:

• Download and install the app. There you will find some frequently asked questions. Go through them. You can also post your query there.
• You can chat with their support representative by choosing an issue anytime between 10 AM to 7 PM AEST.
• You can connect with them over call between 8 AM to 12 PM 24/7 on this contact number: 1300 091 272.
• Directly visit their help page: HERE.

Hope this ultimate guide to getting Uber Support in Australia for 2022 was helpful

Support is the most generous form of any business. Be it Uber or superior rental, both give their best in solving our customer’s queries. You can email us.

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